Service 2 · Available now
Compact Breakdown Report
One service, five days, a written decision
Definition
A compact assessment of one service that breaks down, ending within five working days in the same decision the full report reaches: what breaks, what it costs, and whether it needs a build — or not.
The compact version of the Breakdown Report for small and medium organisations: one service assessed without a multi-party field trip, ending in the same written decision within five days.
What it includes
- Two interviews: with whoever runs the service and whoever uses it
- Walking the service route once, the way a real user does
- A map of the steps and the main break point
- Two numbers: time wasted and daily cost
- The decision: a system, a procedure change, or nothing
- A short 30-minute presentation
How it runs
- 1A 20-minute scoping call
- 2One day for interviews and walking the route
- 3Two days for mapping and measuring
- 4Two days for the decision and hand-over
Why Nexus Via
The full report is built for an organisation with a procurement committee. A small business needs the same decision at a price its owner can approve in one sitting. That is the whole difference: a narrower scope, the same decision — and if the case turns out bigger than one service we say so, and what you paid is deducted from the full report.
A real-world example
A maintenance centre complains about late work orders. The assessment shows the delay is in materials issuing, not in the technicians. The decision: no new system — one procedure change and a weekly stock count.